Privacy Policy

MVP Materials Pte. Ltd. and its affiliates ("MVP Materials", "we", "us", or "our") are committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or interact with our services, how we use it, and your rights regarding that data.

By using our website or submitting a contact enquiry, you agree to the practices described in this policy.

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and company name provided via our contact form or other enquiry channels.
• Usage data — pages visited, time spent on site, browser type, device type, and IP address, collected automatically through standard web analytics tools.
• Communication records — emails, messages, or other correspondence you send us.
• Business information — organisation details provided in the context of a commercial enquiry or partnership discussion.

We do not collect sensitive personal data (e.g. financial account details, health information) through this website.

We use the information collected to:

• Respond to your enquiries and provide customer support.
• Send relevant updates about our services, platform (DigiBox), or company news — only where you have indicated interest or given consent.
• Analyse website usage to improve our content and user experience.
• Comply with legal obligations, including applicable data protection laws in the jurisdictions in which we operate (including Singapore, Japan, India, and the European Union).
• Detect, prevent, and address technical issues or fraudulent activity.

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

Where applicable (e.g. for users in the EU/EEA), we process your personal data on the following legal bases:

• Consent — where you have explicitly opted in to receive communications from us.
• Legitimate interests — to respond to business enquiries and improve our services, where these interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with applicable law.

We do not sell or rent your personal data. We may share it with:

• Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g. email hosting, analytics platforms), bound by confidentiality obligations.
• Affiliated entities — MVP Materials group companies operating in India, Japan, Thailand, and Malaysia, solely for the purposes described in this policy.
• Legal authorities — where required by law, court order, or to protect the rights and safety of MVP Materials or others.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. These include:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — used to understand how visitors interact with the site (e.g. pages viewed, session duration).

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact enquiry data is typically retained for up to 3 years unless an ongoing business relationship exists.

MVP Materials operates globally with offices and hubs across Asia. Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain types of processing.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at info@mvpmaterials.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

For any questions or concerns about this Privacy Policy or our data practices, please contact:

MVP Materials Pte. Ltd.
Email: info@mvpmaterials.com